Aminat Isah, Abuja
Nigerian Communications Commission (NCC) has again warned telecommunications consumers in the country against the purchase of pre- registered Sim cards from unauthorized dealers.
The Senior Manager, Consumer Protection and Advocacy Consumer Affairs Bureau, Nazir Tukur gave the warning at the Second Edition of Consumer Conversation, held at Tiv Traditional Council Hall, Gboko Local Government Secretariat, Benue State.
Tukur explained that at any point of sales of pre-registered, both the buyer and seller are at risk of being charged on any criminal offences case.
“So we are appealing to our consumers to stop buying Sim cards that are already registered. If you want to buy a Sim card, go to an authorized service providers,” he added.
He noted that the event was to demonstrate the importance of the consumer in the telecommunications industry in Nigeria and also discussed important issues dwelling on the consumers challenges from networks providers.
The Director of Zonal Operations Department (OZO), Mrs Amina Shehu who was represented by Hajiya Khadija Abari said the Commission under the quintessential and exemplary leadership of Prof Umar Garba Danbatta designed the Consumer Conversation in line with the 8-point agenda of the commission to educate, protect and empower Consumers towards making informed Choices in the use of ICT products and services as a way of ensuring sustainable growth and further development of the telecoms sector.
The Paramount Ruler of Tiv and Chairman of Benue State Traditional Council, Tor Tiv, Professor James Ayatse, commended the Commission for hosting the event and call its attention to ensuring that telecoms services providers render good services across the country.
He also lamented the arrogant habits being exhibited by some staff of the telecommunication companies, saying that such attitudes need to stop.
“I must say that some of their staff are quite arrogant. Anytime you go to their office to lay a complaint they will keep you waiting for quite some time without attending to you. I want to call the attention of NCC to please ensure that the services we are getting from these people actually deserve the money that we spent on them. We know as a matter of fact that some of these services providers came to Nigeria without anything and now they have become multimillionaires because of the services we are paying for so if they are treating us bad some of us will stop using their services.”
The Royal father who was represented by HRH, King Engr Ikpa Ahua, Tyoor Mbatsan Mbayion, Gboko further appreciated NCC for interacting with them and also bringing networks providers to come and explain the difficulties they are facing.
The topical issues discussed at the conversation included activation of the 2442 “Do-not-Disturb” (DND) service across all Telecom networks which enables the Consumer to stop receiving unsolicited messages from Telecom operators by only sending “STOP” to 2442.
The other is NCC Toll Freed Line 622 which help consumers to report complaints pertaining to unresolved issues with their service providers among others.
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