National
SERVICOM: Perm sec wants inefficiency eradicated in public service
Permanent Secretary in the Ministry of Police Affairs, Mr. Temitope Fashedemi has affirmed that for the aims and objectives of Service Compact with all Nigerians, SERVICOM to be achieved, inefficiency must be totally eradicated in the nation’s public service.SERVICOM was established in 2004 to improve citizens satisfaction by promoting service excellence in public services.
Speaking at a sensitization workshop on Quality Service Delivery for Grade Level 10-13 in the Ministry of Police Affairs in Abuja, Fashedemi, however, urged service takers to speak up whenever they notice a deficiency in the service delivery by civil servants.
The permanent secretary, who was represented by the Director, Finance and Accounts in the ministry, Mr. Aondoaka Emmanuel, noted that that the leadership of all MDAs had keyed into the SERVICOM with the aim of rendering prompt and efficient services to the staff, but maintained that “this can only be possible if inefficiency is eradicated in the public service.”
He explained that SERVICOM is an initiative of the federal government to promote effective and efficient service delivery in the ministries, departments and agencies, MDAs and to manage the performance-expectation gap between government and citizens as well as other members of the public, on issues of service delivery.
SERVICOM equally gives the public the right to demand good services as contained in MDAs’ Service Charter. One of its goals is to ensure that service takers understand their rights to public services, the service standards they should expect, and how to demand that service or speak up where it is deficient or lacking,” he added.
The permanent secretary informed that the sensitization workshop was basically an operational tool to provide the solid base for staff of the Ministry of Police Affairs to acquire the expertise and develop the skills to deliver on all the service delivery guidelines contained in the SERVICOM and in line with the goals for which SERVICOM was established.
Earlier, the National Coordinator, SERVICOM, Mrs. Nnena Akajimeli stated that the sensitization workshop creates an opportunity to look into feedback on what people are saying on image and perception of the police around them and provide a platform for suggestions around areas responsible for bottleneck and service failure as well as put them on the table on how improvement can be made.
She urged the participants to work as a team to make service delivery effective and provide innovative and proactive ways for timely resolution of complaints to prevent backlog adding that SERVICOM will evaluate and report back to the government on how well they are serving the citizens.
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