The Federal Airport Authority of Nigeria has instructed all airport managers across the country to assist affected passengers as Arik Airline works out plans to rebook and transfer passengers to other available flights.
The directive to assist passengers according to a statement signed by Director, Public Affairs and Consumer Protection of FAAN, Mrs Obiageli Orah became necessary after Arik Airline got grounded due to litigation issues between the airline and their creditors.
She reiterate FAAN’s resort for continued safety, security, and comfort for all air travellers in Nigeria, and urged passengers to contct
Arik Airline on these lines: 0700003592745,
02012799999 for further information.
The Nigeria Civil Aviation Authority in a similar development having realised the attendant impact if the grounding on intending passengers has said, while the NCAA monitors the situation and engages Arik Air on its plans for affected passengers, the Consumer Protection Officers of the authority are available at the terminals to monitor passenger handling and to offer information.
This is as the Director,Consumer Protection and Public Affairs, NCAA, Michael Achimugu said Air travelers may also walk into the NCAA Consumer Protection offices, identify and speak with officers on ground for assistance or send email to cpd@ncaa.gov.ng. Noting that the NCAA empathizes with all affected passengers and wishes to assure of the protection of their rights as critical stakeholders.
