The Nigerian Civil Aviation Authority (NCAA) has confirmed that Kenya Airways has paid a sanction fee for consumer protection violations involving three passengers, including Gloria Omisore.
The payment was made on Wednesday, September 17, 2025, following meetings with NCAA officials, representatives of the airline, and the Kenyan High Commissioner to Nigeria.
According to Michael Achimugu, NCAA’s Director of Public Affairs and Consumer Protection, the sanction is not meant to punish but to improve the airline’s service delivery, particularly in passenger handling and safety standards.
He stressed, however, that the payment of the fine does not end the matter, as the timeframe for resolving the affected cases has already lapsed. The NCAA said it will continue to follow up to ensure passengers’ rights are fully protected.
The regulator also commended Kenya Airways for complying with its directive and reaffirmed its commitment to fair treatment for both airlines and passengers operating in Nigeria.
