We’ll Drive Telecoms Service Providers Towards Optimal Service Delivery– NCC

Maida

 

Executive Vice-Chairman (EVC), Nigerian Communications Commission (NCC), Dr Aminu Maida has promised Nigerian telecoms consumers of his commission’s resolve to push for optimum service delivery by the telecom service providers.

Maida stated this at the maiden meeting with the Nigerian Information Technology Reporters Association (NITRA), Abuja Chapter, on Tuesday in Abuja, noting that one of the tenets of his leadership as EVC, NCC is to reduce subjectiveness and take the right decisions that will improve the industry.

According to Maida, the NCC will ensure compliance by holding telecom providers accountable in deluvering their obligations
since consumers pay for such services and expect certain level of deliverables by the licensees.

” You are going to see a change in the way we make decisions, we are going to be very data-driven. All our decisions are going to be backed up by data as much as possible.

“We want to reduce subjectiveness and take the right decisions that will improve the industry.

“When there is regulation without any consequences or enforcements on obligations, you will agree with me that the chances of being met are very low.

“So we will drive towards delivering optimal quality of experience for our customers. We want to reduce subjectiveness and take the right decisions that will improve the industry.

“When there is regulation without any consequences or enforcements on obligations, you will agree with me that the chances of being met are very low.

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“So we will drive towards delivering optimal quality of experience for our customers.”

Speaking further, the EVC revealed that the commission would be leveraging technology for the purpose of efficiency in the process of delivering its regulatory services in a more efficient manner while reducing internal operating cost.

This is as he said that the commission would be engaging in a lot of advocacy in the areas of pushing the telecoms industry as a critical national infrastructure, so that consumers would be able to understand the habits that drive greater data usage.

” Consumers buy phones with stronger data tolerance which produces better quality pictures, they fail to realise that these habits consume data faster.

” We would be stepping in as a regulator to see the common issues that consumers are complaining about and how to resolve such problems.

“Rather than multiple devices and SIM cards, we are looking at a situation where consumers will only have one SIM card and one device.

“We are also going to be working with our licensees on data tariff, speed and coverage. We are going to be working with our licensees to see how tariff can be simpler and more transparent,” Maida said.